Your data
Privacy notice
How Signature Clinic uses your information in the aftercare portal.
What we store
This portal is deliberately minimal. For each patient it holds only:
- your name;
- your email address;
- the procedure category you had (so we can show relevant aftercare);
- secure login records (an encrypted password and sign-in activity).
We do not store clinical notes, photographs, messages, payment details or booking information in this portal.
Why we use it
We use this information solely to give you secure access to aftercare guidance relevant to your procedure, as part of the care associated with your treatment.
Where it is held
Your data is hosted within the United Kingdom. We use trusted providers to run the portal: our database and login provider, our email provider (to send invitations and password resets), and secure video storage. Each acts only on our instructions under a data-processing agreement.
How long we keep it
We keep your account only for as long as you need aftercare support following your procedure. After that it is deactivated and deleted. You can ask us to delete your account sooner at any time. This portal is separate from your medical records, which the clinic keeps for longer under healthcare record-keeping rules.
Your rights
You have the right to access the information we hold about you, to have it corrected, and to have it erased. You can see your stored details on your account page, and request changes or deletion by contacting the clinic. If you have a concern you cannot resolve with us, you may contact the Information Commissioner's Office (ICO) at ico.org.uk.
Contact
For any question about your data, email Signature Clinic at aftercare@signatureclinic.co.uk.
Data controller: Signature Medical Ltd (trading as Signature Clinic), 132 Manchester Road, Rochdale, Lancashire, OL11 4JQ. Registered with the Information Commissioner's Office, reference ZA509828.
Our Data Protection Officer is Eric Anglin, who you can contact at eric@signatureclinic.co.uk.